The table they never booked started with a review you never saw.

A diner reads three reviews, sees an unanswered complaint, and books the place down the street. You never even knew the review was there.

5–9%

revenue change per one-star rating move for independent restaurants — Harvard Business School, Michael Luca, 2016

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The data

The problem in numbers

91%

of diners say reviews decide where they eat

Your rating is the doorway. Most diners decide whether to walk through it before they ever see your menu.

RightResponse AI Restaurant Diner Survey, 2024

71%

changed their mind and chose elsewhere after negative reviews

A single unaddressed complaint does not just sit there. It actively sends your next booking to a competitor.

RightResponse AI Restaurant Diner Survey, 2024

63%

who left a negative review never heard back

Most owners never see the bad review. The diner who wrote it did, and so does everyone reading it after them.

ReviewTrackers Online Reviews Survey, 2021

Trend

Where diners read reviews: Google leads every year

Google’s share of consumers reading reviews, 2023–2025

Source: BrightLocal Local Consumer Review Survey 2023, 2024, 2025

Rising bar

Where diners check restaurant ratings

Google is checked twice as often as the next platform

Source: Toast Restaurant Diner Survey, 2024

The cost of silence

Will an unhappy diner give you another chance?

Whether a diner who left a negative review comes back

Returns if you respond and show you care66%

Lost if the review goes unanswered34%

Source: Toast Restaurant Feedback Survey, 2024

The fix

How Ominvo fixes it for Restaurants & Cafes

Catch the review while the table is still warm

Ominvo pings you the moment a Google review posts, not days later. You reply while the diner still remembers the meal and everyone reading can see you cared.

Reply like an owner, not a chain

Four AI tones tuned to how real restaurateurs talk. Apologise properly for the cold plate, thank them for the kind word. No corporate filler, no placeholders.

Every recovered star feeds the till

For independent restaurants, one star is worth 5–9% in revenue. Responding lifts your average over time, and a higher average puts you in front of diners who filtered you out.

Your next empty table is being decided in a review right now.

Join the waitlist and be among the first restaurants to take it back.

Join the Waitlist

20 spots for the private beta.