Ominvo beta launches July 23, 2026 — only 10 spots remain Join the waitlist →

Ominvo for Med Spas

Industry Insights

Your next client checks your stars before they check your services.

Med spas are growing fast — and so is competition. The clinic with better reviews wins the booking, even when the treatments are identical.

66%

of med spa customers won't consider a clinic rated below 4.5 stars — Zenoti 2024 Medspa Consumer Survey (1,195 US respondents)

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The data

The problem in numbers

9,520

US med spas in 2024 — up from 1,600 in 2010

The industry has grown 6x in 14 years. Every new clinic in your zip code is one more Google result your prospects scroll past.

Pinch Med Spa Industry Data, 2024

65%

of med spa clients are repeat customers

Your reputation does not just decide who books once. It decides who comes back monthly. One bad review breaks a year-long client relationship.

Market Research Future, 2024

60%

research treatments online before booking

Before a prospect ever calls, they have already read your reviews, your replies, and your competitors. The decision happens on Google, not on the phone.

National Laser Institute via Brenton Way, 2024

Trend

What med spa customers expect

The signals that drive booking decisions in medical aesthetics

Source: Zenoti 2024 Medspa Consumer Survey; Brenton Way industry data, 2024

Rising bar

How a bad review changes booking behavior

The cost of one unanswered negative review in a high-trust industry

Source: ReviewTrackers Online Reviews Survey, 2022

The cost of silence

What customers do after an unanswered bad review

The cost of silence — where unhappy med spa clients go

Book a different clinic50%
Never return30%
Warn friends & family15%
Update their review later5%

Source: ReviewTrackers Online Reviews Survey, 2022; BrightLocal LCRS, 2024

The fix

How Ominvo fixes it for Med Spas

Reply before the next client sees the review

Ominvo alerts you the moment a Google review posts. Respond while the experience is fresh — and before the next prospect reading it forms an opinion about your clinic.

Medically careful replies in your voice

Four AI tones built for the aesthetics industry. Replies never make medical claims, confirm a treatment relationship, or promise outcomes. Professional, warm, compliant. One click to post.

Stars become recurring revenue

Med spas that respond consistently see star averages climb above the 4.5 threshold. That puts you in front of the 66% of prospects who would have ruled you out — and the 65% who become repeat clients.

In medical aesthetics, your reviews are your reputation.

Join the waitlist and be among the first med spas to take control of what their clients find on Google.

Join the Waitlist

20 spots for the private beta.