Ominvo for Med Spas
Industry InsightsMed spas are growing fast — and so is competition. The clinic with better reviews wins the booking, even when the treatments are identical.
66%
of med spa customers won't consider a clinic rated below 4.5 stars — Zenoti 2024 Medspa Consumer Survey (1,195 US respondents)
The data
9,520
US med spas in 2024 — up from 1,600 in 2010
The industry has grown 6x in 14 years. Every new clinic in your zip code is one more Google result your prospects scroll past.
Pinch Med Spa Industry Data, 2024
65%
of med spa clients are repeat customers
Your reputation does not just decide who books once. It decides who comes back monthly. One bad review breaks a year-long client relationship.
Market Research Future, 2024
60%
research treatments online before booking
Before a prospect ever calls, they have already read your reviews, your replies, and your competitors. The decision happens on Google, not on the phone.
National Laser Institute via Brenton Way, 2024
Trend
The signals that drive booking decisions in medical aesthetics
Source: Zenoti 2024 Medspa Consumer Survey; Brenton Way industry data, 2024
Rising bar
The cost of one unanswered negative review in a high-trust industry
Source: ReviewTrackers Online Reviews Survey, 2022
The cost of silence
The cost of silence — where unhappy med spa clients go
Source: ReviewTrackers Online Reviews Survey, 2022; BrightLocal LCRS, 2024
The fix
Ominvo alerts you the moment a Google review posts. Respond while the experience is fresh — and before the next prospect reading it forms an opinion about your clinic.
Four AI tones built for the aesthetics industry. Replies never make medical claims, confirm a treatment relationship, or promise outcomes. Professional, warm, compliant. One click to post.
Med spas that respond consistently see star averages climb above the 4.5 threshold. That puts you in front of the 66% of prospects who would have ruled you out — and the 65% who become repeat clients.
Join the waitlist and be among the first med spas to take control of what their clients find on Google.
Join the Waitlist20 spots for the private beta.